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One of our representatives can call you back at a time that is convenient for you. All you need to do is complete your details below and one of our friendly representatives will contact you shortly.

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Customer Service FAQ’s

You can manage your vehicle finance using our online finance platform – myFinance Portal.
It only takes a few minutes to sign up. Once you’ve registered, login using your email address as your username.

Enjoy the flexibility of managing your vehicle finance, from one convenient place online.
Some of the features you can expect to see:

  • Keep track of your repayments and loan balance
  • View your vehicle and loan details
  • Change your direct debit details
  • Download statements
  • Update your personal contact details
  • Request a copy of your contract
  • Payout generator - coming soon

You can make extra repayments through online transfer, BPAY or branch deposit. Please be advised a $4.50 non-direct debit fee is payable for the above options. To be provided with the transfer or BPAY details please send us an enquiry or email

Volkswagen Financial Services holds security over all vehicles financed with us. You may negotiate with a purchaser to sell your car, however you are obligated to pay your loan in full upon the sale of your financed vehicle.

You can obtain a final payout quote and details on how to pay by submitting an online enquiry, emailing or phoning 1300 734 567. We are unable to confirm this amount to the purchaser due to privacy, so simply pass them a copy of the Payout letter that you can request from our office.

The PPSR/Financial interest will be removed exactly 7 days after we receive the full payout amount to finalise your loan. This is to allow time for the payment to clear.

Provided your payments are not less than the minimum monthly repayment, you can change the amount.  You can also choose to make your payments weekly or fortnightly. Please submit an online enquiry or email and we will be happy to help you update your payment amount.

To receive a copy of your loan statement you can login into the myFinance portal here or please submit an online enquiry or email and we will be happy to arrange a statement for you. Please allow 1-2 business days to receive the requested statement.

Unfortunately statements are not sent automatically. Every customer is entitled to one statement free of charge every 12 months upon request. Any additional statement within a 12 month period does incur a $20 document fee as outlined in your loan contract.

You may authorise a person, over 18 years of age, to obtain information about your loan account. To authorise a third party please complete, sign and return the third party authority form to To complete the third party authority form, please click here

Please allow two working days to update your account. Please note that this authority will enable a third party access to information and make changes to your payments or direct debit.

To amend the banking details which your payments are debited from, you can change your direct debit details via the myFinance portal here or please complete the direct debit request form, please click here

VWFSA are unable to offer a transfer of finance. If you are considering changing the vehicles ownership to another party, the loan will need to be paid out in full. If you would like to obtain a payout figure and information on how to pay, please submit an online enquiry or email and we will be happy to provide you with this information.